Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"555c43942275b9d052ec9064031b19a61ecab098_lout","branding":{"id":"181","key":"hsls","name":"HS GovTech Customer Support","portalBaseUrl":"/servicedesk/customer/portal/181","logoUrl":"https://api.media.atlassian.com/file/a7ed4e60-0c65-4b45-abc0-ab27303ddd61/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE3ZWQ0ZTYwLTBjNjUtNGI0NS1hYmMwLWFiMjczMDNkZGQ2MSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MTIzNjEsIm5iZiI6MTc4MTQwODgyMSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.3BiH__2SaXl5cqwTl8wKwzeSiJIkFNc-a9di05lR52s&client=f3c63079-b41e-4f40-a4f4-ce77052373ef","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#054f73","headerLinkHoverBGColor":"#054f73","headerBadgeColor":"#054f73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a0ac5201-d630-4f6d-ad81-5c151a30521e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwYWM1MjAxLWQ2MzAtNGY2ZC1hZDgxLTVjMTUxYTMwNTIxZSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDk0MjEsIm5iZiI6MTc4MTQwODgyMX0.14hv5CHoC83H_W9uRWLCpyBxgOnW4OMXLrpQZXmAYf0&client=f3c63079-b41e-4f40-a4f4-ce77052373ef&mode=fit","logoId":"a0ac5201-d630-4f6d-ad81-5c151a30521e","isLogoAvailable":true,"helpCenterTitle":"HS Support Center","sharedPortalName":"HS Support Center","userInitialAnnouncementMessageWiki":"<p>Please type a keyword or phrase in the search bar to find documentation on a subject we have already covered. If you cannot find what you are looking for please click \"Get Help\" and send us a custom inquiry.</p>","translations":{"en-US":{"helpCenterTitle":"HS Support Center","sharedPortalName":"HS Support Center","announcementMessage":"Please type a keyword or phrase in the search bar to find documentation on a subject we have already covered. If you cannot find what you are looking for please click \"Get Help\" and send us a custom inquiry.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#35b0ed","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/71d87bb9-838c-4b3d-93c1-d44c26bb44d9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxZDg3YmI5LTgzOGMtNGIzZC05M2MxLWQ0NGMyNmJiNDRkOSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MDk0MjEsIm5iZiI6MTc4MTQwODgyMX0.w2WbUeSuAyA712weuFkainULnMXUbDPiuTBXJjOuKZw&client=f3c63079-b41e-4f40-a4f4-ce77052373ef&height=300&mode=fit","bannerMediaApiFileId":"71d87bb9-838c-4b3d-93c1-d44c26bb44d9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"181","key":"hsls","projectId":14250,"serviceDeskId":181,"name":"HS GovTech Customer Support","description":"<p>Welcome! You can raise a request with HS GovTech's Customer Support here.</p>","portalBaseUrl":"/servicedesk/customer/portal/181","reqTypes":[{"id":"594","name":"Contact Support","descriptionHtml":"","callToAction":"Contact Support","introHtml":"<p>Submit your questions by filling out this form and hitting send</p>","icon":11626,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11626","groups":[250],"key":""},{"id":"532","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11742,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11742","groups":[],"key":""},{"id":"542","name":"Get Other Help (not used)","descriptionHtml":"","callToAction":"Get Other Help (not used)","introHtml":"<p>For any other requests</p>","icon":11883,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11883","groups":[],"key":""},{"id":"539","name":"Make a Suggestion (not used)","descriptionHtml":"","callToAction":"Make a Suggestion (not used)","introHtml":"<p>Let us know your idea.</p>","icon":11750,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11750","groups":[],"key":""},{"id":"538","name":"Report a bug / Something's broken (not used)","descriptionHtml":"","callToAction":"Report a bug / Something's broken (not used)","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11760,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11760","groups":[],"key":""},{"id":"541","name":"Report a WORK STOPPAGE (not used)","descriptionHtml":"","callToAction":"Report a WORK STOPPAGE (not used)","introHtml":"<p>Share what is stopping your work</p>","icon":11733,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11733","groups":[],"key":""},{"id":"540","name":"Request a Change (not used)","descriptionHtml":"","callToAction":"Request a Change (not used)","introHtml":"<p>Tell us what needs to change</p>","icon":11747,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11747","groups":[],"key":""}],"reqGroups":[{"id":250,"name":"General"}],"orderMapping":{"250":[594]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd326c34-d33b-3559-a9e0-3904b2ed3c30","appLinkName":"","appLinkUrl":"","spaceKey":"HGS","spaceName":"HS GovTech Support: Knowledge Base","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HSLS","serviceDeskId":181,"kbLinkDomainURLs":["https://hsgovtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":181,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HSLS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0yMTAwOTczNTEyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc4MTQxMDAyMSwibmJmIjoxNzgxNDA4ODIxLCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.mLC-8LPJSw0vDIM2T3v9SW4rcGpafJGIwHTY_JC0fj0","targetCollection":"upload-user-collection--2100973512","endpointUrl":"https://api.media.atlassian.com","clientId":"f3c63079-b41e-4f40-a4f4-ce77052373ef","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"4e79abe4-b605-464a-8ba3-cbd7183efee2","name":"HS Govtech Support Tools","description":"Search the knowledge base","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/181/topic/4e79abe4-b605-464a-8ba3-cbd7183efee2","lastUpdated":"1767982316039","createdAt":"1767982040559"},{"id":"5b397a9b-f207-461f-be31-59338826364d","name":"How To Articles","description":"Frequently Asked Questions & job aids","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/181/topic/5b397a9b-f207-461f-be31-59338826364d","lastUpdated":"1767982157462","createdAt":"1767978896275"},{"id":"5b117012-347f-4429-98c0-f4aeca2bae7d","name":"Training Manual Chapters","description":"Information from Training Sessions","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/181/topic/5b117012-347f-4429-98c0-f4aeca2bae7d","lastUpdated":"1767981424838","createdAt":"1761330835354"}]}},"sharedPortal":{"name":"HS Support Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://hsgovtech.atlassian.net/wiki","kbLinkDomainURLs":["https://hsgovtech.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}