Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"62be02f43c9ec56192db94bca547653e4ab05e98_lout","branding":{"id":"9","key":"ctp","name":"Client Technical Portal","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a0ac5201-d630-4f6d-ad81-5c151a30521e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEwYWM1MjAxLWQ2MzAtNGY2ZC1hZDgxLTVjMTUxYTMwNTIxZSI6WyJyZWFkIl19LCJleHAiOjE3ODM5NTc2MTksIm5iZiI6MTc4Mzk1NzAxOX0.zmT8F2OzJ4a2-VqPt201QK4smKlQPU7McgVYTbGDHow&client=f3c63079-b41e-4f40-a4f4-ce77052373ef&mode=fit","logoId":"a0ac5201-d630-4f6d-ad81-5c151a30521e","isLogoAvailable":true,"helpCenterTitle":"HS Support Center","sharedPortalName":"HS Support Center","userInitialAnnouncementMessageWiki":"<p>Please type a keyword or phrase in the search bar to find documentation on a subject we have already covered. If you cannot find what you are looking for please click \"Get Help\" and send us a custom inquiry.</p>","translations":{"en-US":{"helpCenterTitle":"HS Support Center","sharedPortalName":"HS Support Center","announcementMessage":"Please type a keyword or phrase in the search bar to find documentation on a subject we have already covered. If you cannot find what you are looking for please click \"Get Help\" and send us a custom inquiry.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#35b0ed","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/71d87bb9-838c-4b3d-93c1-d44c26bb44d9/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxZDg3YmI5LTgzOGMtNGIzZC05M2MxLWQ0NGMyNmJiNDRkOSI6WyJyZWFkIl19LCJleHAiOjE3ODM5NTc2MTksIm5iZiI6MTc4Mzk1NzAxOX0.Fhj-v_JohNrWeQWJWxwQtob-mK85JLSwsvqJvvxCmhI&client=f3c63079-b41e-4f40-a4f4-ce77052373ef&height=300&mode=fit","bannerMediaApiFileId":"71d87bb9-838c-4b3d-93c1-d44c26bb44d9","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"9","key":"ctp","projectId":12848,"serviceDeskId":9,"name":"Client Technical Portal","description":"<p>Welcome! You can raise a request for Client Technical Portal using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"114","name":"SFTP Configuration Request","descriptionHtml":"<p>Use this form to submit the needed info to get access to the HS GovTech SFTP Service.</p>\n<p>Detailed instructions can be found here:</p>\n<p><a href=\"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889</a></p>","callToAction":"SFTP Configuration Request","introHtml":"","icon":11607,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","groups":[38],"key":""},{"id":"115","name":"Single Sign-On Configuration Request","descriptionHtml":"<p>Use this form to submit the needed info to begin Single Sign-On setup with the HS GovTech products.</p>","callToAction":"Single Sign-On Configuration Request","introHtml":"","icon":11729,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11729","groups":[38],"key":""},{"id":"112","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":11764,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11764","groups":[],"key":""},{"id":"113","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11742,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11742","groups":[],"key":""},{"id":"111","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":11755,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11755","groups":[],"key":""}],"reqGroups":[{"id":38,"name":"General"}],"orderMapping":{"38":[114,115]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd326c34-d33b-3559-a9e0-3904b2ed3c30","appLinkName":"System Confluence","appLinkUrl":"https://hsgovtech.atlassian.net/wiki","spaceKey":"CTP","spaceName":"Client Technical Portal","spaceUrl":"https://hsgovtech.atlassian.net/wiki/spaces/CTP","isServer":false},"labels":[],"projectKey":"CTP","serviceDeskId":9,"kbLinkDomainURLs":["https://hsgovtech.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDc3NzUxNjQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4Mzk1ODIxOSwibmJmIjoxNzgzOTU3MDE5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.KdvbEJ281eSnp67E9Moff8Xip9ueRyFCDk0D-PWN8Gw","targetCollection":"upload-user-collection--1077751644","endpointUrl":"https://api.media.atlassian.com","clientId":"f3c63079-b41e-4f40-a4f4-ce77052373ef","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"8ec51820-9dd7-4203-83b6-7405ff24c92d","name":"SFTP","description":"Documentation for setting up SFTP spaces for integrations with HS GovTech","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d","lastUpdated":"1744295391113","createdAt":"1653672996780"},{"id":"91bf7a4b-c47a-48b5-bd22-9e1ef6e318d9","name":"Single Sign On (SSO)","description":"Documentation for setting up and using Single Sign On","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/91bf7a4b-c47a-48b5-bd22-9e1ef6e318d9","lastUpdated":"1744295373000","createdAt":"1744295282356"},{"id":"99d527b7-e395-4243-9c55-460bbb6ef19b","name":"HS Mobile","description":"Updates on HS Mobile releases","categoryUrl":"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/99d527b7-e395-4243-9c55-460bbb6ef19b","lastUpdated":"1761244051414","createdAt":"1761243999139"}]}},"reqCreate":{"id":114,"projectId":12848,"issueType":{"id":"10447","name":"Submit a request or incident"},"form":{"name":"SFTP Configuration Request","descriptionHtml":"<p>Use this form to submit the needed info to get access to the HS GovTech SFTP Service.</p>\n\n<p>Detailed instructions can be found here:</p>\n\n<p><a href=\"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889\" class=\"external-link\" rel=\"nofollow noreferrer\">https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889</a></p>","callToAction":"SFTP Configuration Request","intro":"","instructions":"<p>Use this form to submit the needed info to get access to the HS GovTech SFTP Service.</p>\n\n<p>Detailed instructions can be found here:</p>\n\n<p><a href=\"https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889\" class=\"external-link\" rel=\"nofollow noreferrer\">https://hsgovtech.atlassian.net/servicedesk/customer/portal/9/topic/8ec51820-9dd7-4203-83b6-7405ff24c92d/article/2259877889</a></p>","icon":11607,"iconUrl":"https://hsgovtech.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["SFTP Setup Request"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/114","calendarParams":{"firstDay":0,"date":"2026-07-13T11:36:59-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dd326c34-d33b-3559-a9e0-3904b2ed3c30","appLinkName":"System Confluence","appLinkUrl":"https://hsgovtech.atlassian.net/wiki","spaceKey":"CTP","spaceName":"Client Technical Portal","spaceUrl":"https://hsgovtech.atlassian.net/wiki/spaces/CTP","isServer":false},"labels":[],"projectKey":"CTP","serviceDeskId":9,"kbLinkDomainURLs":["https://hsgovtech.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmM2M2MzA3OS1iNDFlLTRmNDAtYTRmNC1jZTc3MDUyMzczZWYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xMDc3NzUxNjQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4Mzk1ODIxOSwibmJmIjoxNzgzOTU3MDE5LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.KdvbEJ281eSnp67E9Moff8Xip9ueRyFCDk0D-PWN8Gw","targetCollection":"upload-user-collection--1077751644","endpointUrl":"https://api.media.atlassian.com","clientId":"f3c63079-b41e-4f40-a4f4-ce77052373ef","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4180897782103179,"updated":"2026-03-18T15:11:30.768779994Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[114],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4180897782103179,"name":"SFTP Account Setup Request v2","submit":{"lock":false,"pdf":false},"templateFormUuid":"171ed138-41a6-4089-bc16-e0f7a1cfdba4"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"b1c9a4cd-065a-403e-9ad5-9aeac78d6a1a"},"content":[{"type":"text","text":"Contact Info"}]},{"type":"paragraph","attrs":{"localId":"0fb176e9-bb2f-40ba-80b2-057cf14a2985"},"content":[{"type":"text","text":"Let’s ensure we have your contact information correct:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"be8538b7-8690-411f-9cb7-18d1803e3e95"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"69ad6b0f-0853-4b18-991a-9eff208c8ccf"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d545c4c5-8e19-4144-ae22-3d75962099eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"c1d1712e-d209-46dc-9a27-4ad0a35ab361"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0c46a3cc-0f76-46b4-86e6-1866b63ca76e"}},{"type":"heading","attrs":{"level":2,"localId":"c0afd62d-5f8a-4030-8795-8992ac371dcb"},"content":[{"type":"text","text":"SFTP Setup Info"}]},{"type":"paragraph","attrs":{"localId":"979a94de-6931-40fb-a3f6-c962192faf0b"},"content":[{"type":"text","text":"Now help us by sharing the technical details!"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"c0150e36-c550-4a0d-8cb5-232dbc76df87"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a1442ddb-eda6-47a2-9dce-800a4414938d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"a4760a5c-a5e5-4631-a5e5-1f79c6ad08ef"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Public Key from PuttyGen","description":"Paste the text of the public key in this field","validation":{"rq":true,"rgx":{"p":"^ssh-rsa*","m":"This does not appear to be a valid RSA SSH Public Key"}},"jiraField":"customfield_11263","questionKey":""},"15":{"type":"ts","label":"Agency","description":"","validation":{"rq":true},"choices":[],"questionKey":"agency"},"16":{"type":"ts","label":"Role / Title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_11234","questionKey":""},"17":{"type":"rt","label":"Any additional details you'd like us to know?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Purpose of Account","description":"Please describe the purpose/primary use of the account with as much detail as possible.","validation":{"rq":true},"jiraField":"description","questionKey":""},"3":{"type":"te","label":"HS GovTech contact email","description":"Who are you working with at HS GovTech? Share their email here so we know to provide them notifications as well.","validation":{"rq":true},"choices":[],"questionKey":"HScontactEmail"}}},"uuid":"171ed138-41a6-4089-bc16-e0f7a1cfdba4"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4180897782103179,"updated":"2026-03-18T15:11:30.768779994Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[114],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4180897782103179,"name":"SFTP Account Setup Request v2","submit":{"lock":false,"pdf":false},"templateFormUuid":"171ed138-41a6-4089-bc16-e0f7a1cfdba4"},"layout":[{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":2,"localId":"b1c9a4cd-065a-403e-9ad5-9aeac78d6a1a"},"content":[{"type":"text","text":"Contact Info"}]},{"type":"paragraph","attrs":{"localId":"0fb176e9-bb2f-40ba-80b2-057cf14a2985"},"content":[{"type":"text","text":"Let’s ensure we have your contact information correct:"}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"be8538b7-8690-411f-9cb7-18d1803e3e95"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":15},"layout":"default","localId":"69ad6b0f-0853-4b18-991a-9eff208c8ccf"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":12},"layout":"default","localId":"d545c4c5-8e19-4144-ae22-3d75962099eb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":16},"layout":"default","localId":"c1d1712e-d209-46dc-9a27-4ad0a35ab361"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"0c46a3cc-0f76-46b4-86e6-1866b63ca76e"}},{"type":"heading","attrs":{"level":2,"localId":"c0afd62d-5f8a-4030-8795-8992ac371dcb"},"content":[{"type":"text","text":"SFTP Setup Info"}]},{"type":"paragraph","attrs":{"localId":"979a94de-6931-40fb-a3f6-c962192faf0b"},"content":[{"type":"text","text":"Now help us by sharing the technical details!"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"c0150e36-c550-4a0d-8cb5-232dbc76df87"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"a1442ddb-eda6-47a2-9dce-800a4414938d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":17},"layout":"default","localId":"a4760a5c-a5e5-4631-a5e5-1f79c6ad08ef"}}]}],"conditions":{},"sections":{},"questions":{"12":{"type":"ts","label":"Phone","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Public Key from PuttyGen","description":"Paste the text of the public key in this field","validation":{"rq":true,"rgx":{"p":"^ssh-rsa*","m":"This does not appear to be a valid RSA SSH Public Key"}},"jiraField":"customfield_11263","questionKey":""},"15":{"type":"ts","label":"Agency","description":"","validation":{"rq":true},"choices":[],"questionKey":"agency"},"16":{"type":"ts","label":"Role / Title","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"ts","label":"Name","description":"","validation":{"rq":true},"jiraField":"customfield_11234","questionKey":""},"17":{"type":"rt","label":"Any additional details you'd like us to know?","description":"","validation":{"rq":false},"choices":[],"questionKey":""},"7":{"type":"rt","label":"Purpose of Account","description":"Please describe the purpose/primary use of the account with as much detail as possible.","validation":{"rq":true},"jiraField":"description","questionKey":""},"3":{"type":"te","label":"HS GovTech contact email","description":"Who are you working with at HS GovTech? Share their email here so we know to provide them notifications as well.","validation":{"rq":true},"choices":[],"questionKey":"HScontactEmail"}}},"uuid":"171ed138-41a6-4089-bc16-e0f7a1cfdba4"},"linkedJiraFields":["customfield_11263","description","customfield_11234"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}